Refund policy

We offer 30 days from delivery to request a change-of-mind return. This offer is in addition to your statutory consumer rights.

Requesting a return

Email sales@mc-fee.co.uk with your order number or other proof of purchase, the item you wish to return and the reason for returning it.

We will provide return instructions and, where appropriate, arrange a return label. Please contact us before posting your parcel so we can help you use the correct service. This does not restrict your statutory cancellation rights.

Our return address is:

Mc-Fee Agency Ltd trading as EveryTool
6 Mid Barrwood Road
Kilsyth
North Lanarkshire
Scotland
G65 0ER
United Kingdom

Who pays return postage?

If we supplied the wrong item, or the goods are faulty, damaged or not as described, we will cover reasonable return postage costs. Please contact us first so we can arrange a suitable return method.

For change-of-mind returns, including ordering an unsuitable size or product, you are responsible for return postage. If we arrange a paid return label, we will agree its cost with you beforehand.

Package your return securely and retain proof of posting.

Our voluntary 30-day returns offer

For change-of-mind requests made after the statutory cancellation period, items must be unused, complete and in their original packaging, with any accessories and instructions.

Please request your return within 30 days of delivery and send it back within 14 days of your request.

UK consumers’ cancellation rights

For most online purchases, you can cancel without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days to return the goods.

You may inspect the goods as you would in a shop. We may make a deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Opening packaging to inspect an item does not automatically remove your cancellation rights.

Faulty, damaged or incorrect goods

Please contact us as soon as you discover a problem, providing your order details and photographs where helpful.

Our 30-day change-of-mind offer does not limit your statutory rights concerning faulty goods, including rights that may apply after 30 days.

Exceptions

Statutory change-of-mind cancellation rights have exceptions, including genuinely personalised or bespoke goods, rapidly perishable goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed.

These exceptions do not remove your rights where goods are faulty or not as described. Sale items retain the same statutory rights as full-price items.

Contact us before returning liquids or other goods subject to carrier restrictions so we can advise on a suitable return method.

Exchanges

Please contact us if you need a different item. We will explain the return process and how to order a replacement.

Refunds

Refunds will be made to your original payment method unless otherwise agreed.

For statutory cancellations where we are not collecting the goods, we will refund within 14 calendar days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Where applicable, we will also refund the standard outbound delivery charge. Any additional amount paid for an upgraded delivery service is not normally refundable for a change-of-mind cancellation.

Refunds under our voluntary 30-day offer will be processed within 14 calendar days of receiving the returned goods. Your payment provider may take additional time to display the refund.

International customers

Please contact us for return instructions before posting an international return. Any mandatory consumer rights applicable to your purchase remain unaffected by this policy.

Contact

For return or refund enquiries, email sales@mc-fee.co.uk.